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Eastbourne Conference Satisfaction Survey

Your views and comments are important to us, they help us to continue to improve the service we deliver to you.

Please indicate your rating (where applicable) by choosing a number between 10 and 1 (10=excellent, 5=average, 1=poor).

* required information

Full Name *

Email *

Are you happy to receive further information from: *

Name of Conference*

Final Number of Delegates*

Please rate the standard of facilities in the centre

eg lighting, sound etc. Please indicate your rating between 10 and 1 (10=excellent, 5=average, 1=poor).

	10	9	8	7	6	5	4	3	2	1
Congress Theatre	10	9	8	7	6	5	4	3	2	1
Floral Hall	10	9	8	7	6	5	4	3	2	1
Gold Room	10	9	8	7	6	5	4	3	2	1
Devonshire Park Halls	10	9	8	7	6	5	4	3	2	1
Congress Suite	10	9	8	7	6	5	4	3	2	1
Towner	10	9	8	7	6	5	4	3	2	1
International Lawn Tennis Centre	10	9	8	7	6	5	4	3	2	1

Additional comments

Please rate the decor of the venues

	10	9	8	7	6	5	4	3	2	1
Congress Theatre	10	9	8	7	6	5	4	3	2	1
Floral Hall	10	9	8	7	6	5	4	3	2	1
Gold Room	10	9	8	7	6	5	4	3	2	1
Devonshire Park Halls	10	9	8	7	6	5	4	3	2	1
Congress Suite	10	9	8	7	6	5	4	3	2	1
Towner	10	9	8	7	6	5	4	3	2	1
International Lawn Tennis Centre	10	9	8	7	6	5	4	3	2	1

Additional comments

Please rate the cleanliness of the venues

	10	9	8	7	6	5	4	3	2	1
Congress Theatre	10	9	8	7	6	5	4	3	2	1
Floral Hall	10	9	8	7	6	5	4	3	2	1
Gold Room	10	9	8	7	6	5	4	3	2	1
Devonshire Park Halls	10	9	8	7	6	5	4	3	2	1
Congress Suite	10	9	8	7	6	5	4	3	2	1
Towner	10	9	8	7	6	5	4	3	2	1
International Lawn Tennis Centre	10	9	8	7	6	5	4	3	2	1

Additonal comments

Please rate the performance of staff

	10	9	8	7	6	5	4	3	2	1
Stage Crew	10	9	8	7	6	5	4	3	2	1
Facilities Officers / Attendants	10	9	8	7	6	5	4	3	2	1
Conference Co-ordinator	10	9	8	7	6	5	4	3	2	1
Duty Manager	10	9	8	7	6	5	4	3	2	1
ILTC (Tennis Centre)	10	9	8	7	6	5	4	3	2	1

Additional comments

Please rate the standard of catering

	10	9	8	7	6	5	4	3	2	1
Quality of food (self-serve cafe)	10	9	8	7	6	5	4	3	2	1
Quality of food (lunch/dinner)	10	9	8	7	6	5	4	3	2	1
Quality of Service	10	9	8	7	6	5	4	3	2	1
Quality of bar service	10	9	8	7	6	5	4	3	2	1
Helpfulness & friendliness of staff	10	9	8	7	6	5	4	3	2	1
Cleanliness & appearance of staff	10	9	8	7	6	5	4	3	2	1

Additional comments

Accommodation Booking Service (ABS)

Did you use the ABS?*

Yes No

If not, why not?

Please rate the Accommodation Booking Service (ABS)

Please answer this question only if you used the ABS.

	10	9	8	7	6	5	4	3	2	1
Promotion of the ABS	10	9	8	7	6	5	4	3	2	1
Information provided about accommodation	10	9	8	7	6	5	4	3	2	1
Administration of bookings	10	9	8	7	6	5	4	3	2	1
Overall opinion of accommodation	10	9	8	7	6	5	4	3	2	1

Additional comments

Please rate your overall satisfaction

	10	9	8	7	6	5	4	3	2	1
Overall satisfaction	10	9	8	7	6	5	4	3	2	1

About Us

If you would like to return to Eastbourne, please include any possible dates and we would be delighted to check availability for you.

Would you choose to come to Eastbourne again?*

Yes No

If not, please indicate why not?

If yes, please indicate possible dates

How did you hear of Eastbourne's Conference facilities?

Advertising
Repeat business
Telesales
Reputation (word of mouth)
Promotional literature
Directory (please state below, which directory)

If you heard about us in a Directory, please state which one

Additional comments

Thank you for completing this form. If you have any further comments not covered by the above questions, then please leave your comments below.

Further comments

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